There's a new version of the booking procedure online - and I must say I rather like it!
Only problem is, first time I tried it, it failed to find the Frequent Traveller Fares i.e. £0. It tried to charge me full whack prices! Boo!
Try upgrading your browser, said the man from Tech Support, when I emailed them. I'm on Internet Explorer 11, what more do you want?
OK, clear out your cache. Nope, not that either
I ring back - no answer.
I try the main number. "Can I help?" says the bloke who answers. I explain the problem. He talks me through the booking procedure. "Why do I need this, I've done it a hundred times before?" I ask myself. But he was right, and it worked.
The problem was that I was bypassing the front end, and going straight to My Eurotunnel, by clicking on the link on my address book for Eurotunnel. But I had the old address, and now there's a new address for the new version!
So well done, bloke on the helpdesk, and please accept my apologies for doubting you
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